Useful contacts


Abuse and Neglect

Adult Social Care – about raising a concern

Online reporting form

CALL 999 if you or someone else is in immediate danger, or if the crime is happening right now

Acquired Head Injury

Headway West Sussex – providing support, information, counselling, social group and latest new


POhWER – advice, support and advocacy

IMPACT – advice, support and advocacy

West Sussex County Council Advocacy– different options available within advocacy

Healthwatch West Sussex – Works to give a voice to people who use Health and Care Services or call 0300 012 0122 What Healthwatch West Sussex does



Care and Business Support Team (CaBS) – CaBS will provide professional support across West Sussex to:

  •  care Homes (with and without nursing) and
  • services supporting people in their homes.

Carewise – Information and advice to help ease the worry of paying for long-term care or phone them on:    01243 642121 or NGT Text relay: 18001 01243 642121

UK Care Guide – Offers information and support around a wide range of care topics, such as:

West Sussex Partners in Care – a not for profit organisation that works in partnership with key stakeholders such as care providers, West Sussex County Council and CCGs.  The Partnership represents independent providers of care in West Sussex.

Care homes

CQC Good Home Care – a leaflet that addresses what you can expect from a good care home agency

CQC Good Care Home leaflet – a leaflet that addresses what can be expected from a good care home

CQC Tell Us Poster – CQC inspection poster

CQC Inspector’s Handbook – a handbook that has been developed to bring information, advice and guidance and support to help CQC continue to improve performance and respond to safeguarding.


Carers Direct National Helpline Phone 0300 123 1053

Carers Support West Sussex

Young Carers in West Sussex – a website aimed at young carers, who are carers who are children and young people under 18 years old, who look after a member of the family who is sick, disabled, has mental health problems or is misusing drugs or alcohol

West Sussex County Council

West Sussex Connect to Support – information for care and support in West Sussex

Children, young people and transition

ChildLine – 0800 1111

Multi-Agency Safeguarding HubPhone:   01403 229 900  or email:

West Sussex Safeguarding Children Board – a partnership of different organisations working to protect children and young people across the county

West Sussex Local Offer – a website with information about local services, support and events for children and young people from 0-25 who have special needs or disability (SEND)

Young carers – a website aimed at young carers, who are carers who are children and young people under 18 years old, who look after a member of the family who is sick, disabled, has mental health problems or is misusing drugs or alcohol

Counter-terrorism and extremism

Counter-terrorism policing – posters, leaflets and postcards

Understanding radicalisation and extremism – West Sussex Safeguarding Adults Board introduction to understanding the landscape to radicalisation and extremism within safeguarding


West Sussex Connect to Support

Alzheimer’s Society

NHS Choices

Herbert Protocol – This is a national scheme adopted by Sussex Police to support carers or next of kin to compile and keep useful information, which could aid the police in the search for a vulnerable missing person.


Independent Lives – provides a range of support services for disabled people, those with care needs and caring responsibilities

Scope – West Sussex – Scope has been rebranded as The Point – it’s Day Centre – which is set up to provide leisure facilities for people with disabilities.

West Sussex Association for Disabled People – Helping disabled people by providing information, advice and services with a view to empowering them.

Domestic Abuse

National Domestic Violence (24-hour) Helpline Freephone 0808 2000 247

Adolescence to parent violence and abuse – Home Office information guide

Mankind – A confidential helpline available for all men across the UK experiencing domestic violence or domestic abuse by their partner

Safe in Sussex

Support and Advice from West Sussex County Council

Victim Support

Worth – Domestic Abuse support and advice

Female Genital Mutilation

The Girl Generation – an Africa-led global collective of members and partners brought together by a shared vision that FGM can end.

NHS choices – defines Female Genital Mutilation under the NHS

Financial Scams

Friends Against Scams

The Little Book of Big Scams – A Sussex Police guide to many of the scams currently operating in the UK

Trading Standards Incidents Reporting Form – If you wish to report and issue or incident directly to Trading Standards

Hate Crime

Sussex Police report hate crimes page

West Sussex County Council’s report hate crimes page


NHS 111 Service (24 hour). Phone: 111

NHS Safeguarding Adults Resource – This has been developed for staff who work in healthcare in England


Local District and Borough Council

Sheltered housing for older people

Learning Disabilities

Foundation for People with Learning Disabilities

Impact Initiatives

West Sussex Connect to Support – Information and advice

Adults Social Care Support

Mental Capacity

Mental Capacity Act Guidance – West Sussex County Council guidance

MCA and DOLS Training ResourcesBrighton and Hove Clinical Commissioning Group resource

Mental Health

Mind – Mental Health charity

NHS England

West Sussex Mental Health (outside of office hours) Helpline 0300 5000 101

Modern Slavery

Information on modern slavery can be found on the Government website.  There is a page that holds a collection of documents and promotional material to end modern slavery.

In England and Wales, only designated first responders can refer cases to the National Referral Mechanism, everyone else should report this to CarePoint 01243 642121.  If it is an emergency call 999.

National referral mechanism guidance: adult (England and Wales)


Offender support

St Giles Trust

National Probation Service

Older People

Age UK – largest charity for later life

Fire and Rescue Events – Electric Blanket testing

Safety Advice for Older People

Sheltered Housing for older people

Home Safety Advice

Safety Advice for older people – fire prevention in the home

Safeguarding Information Websites

Connect to Support

Learning From Experience Database – Serious Case Reviews – SCRs around the country as compiled by Hampshire Safeguarding Adults

NHS England

Professional Safeguarding Zone – Connect to Support (West Sussex County Council)       (This website includes safeguarding forms, body maps templates, guidance, policies and procedures.)

Public Concern at Work (for staff concerned about bad practice in the workplace) 020 7404 6609

Sussex Police – Policies and Procedures

Social Care Institute for Excellence (SCIE)

Sussex Safeguarding Adults Policy and Procedures

Skills for Care – Practical tool and support Adult Social Care Organisations

Sexual Violence

Rape Crisis Surrey and Sussex (RCSAS) – free support for women and girls who have experienced any form of sexual abuse at any time in their lives.  To call 01293 538 477 (Crawley) or National Freephone Helpline 0800 802 9999

 Safe in Sussex

The Saturn Centre (SARC) – Sexual Assault Referral Centre

Support and Advice from West Sussex County Council

Victim Support

Suicide Prevention

Grass Roots Suicide Prevention – Resources and training.  There is also a free Stay Alive App that offers help and support to both to people with thoughts of suicide and to people who are concerned about somebody else.

West Sussex Samaritans – Confidential emotional support


Freephone: 116 123 (Calls to this helpline number do not appear on phone bills)

Bognor Samaritans: 01243 826 333

Horsham and Crawley Samaritans : 01403 276 276

Worthing Samaritans: 01903 205 555

Sussex Mental Healthline – support and information (open 24/7) Sussex phone number – 0300 5000 101 for support and information



Care and Quality Commission – Independent regulator of health and social care in England

Citizens Advice Bureau

Comments, compliments and complaints about adults social care

Deprivation of Liberty

Healthwatch West Sussex – Works to give a voice to people who use Health and Care Services or call 0300 012 0122 What Healthwatch West Sussex does

National Patient Safety Agency – Aims to reduce risks to patients receiving NHS care and improve safety.

Public Concern at Work – Whistleblowing Charity

Report a crime – Online crime reporting to Sussex Police

Samaritans  or phone 08457 909090

West Sussex Connect to Support – A website that gives information about care and support services in West Sussex

West Sussex Safeguarding Children Board

Our Members