All organisations providing community care and support services in West Sussex are committed to providing high-quality services.
If you think someone who lives in a care home or uses a domiciliary agency is at risk of harm, please make a safeguarding referral using the online safeguarding referral form (opens in a new window) on the West Sussex County Council website, or phone Adults’ CarePoint 01243 642121.
If your concern is less urgent, you need to use the complaints procedure of the organisation providing the service. You should first raise your concern with the owner or manager of the service, using their complaints procedure, so they can try to deal with your concerns. If that doesn’t work, the next step depends on how your service is paid for.
You have the right to move to another home or have another domiciliary care provider if you are not happy with the service you are receiving. This applies whether or not West Sussex County Council are helping with the fees. A social care worker will be able to give you or your relatives advice on how to make the arrangements to move.